The enormous global growth of mobile phone access presents an opportunity for funders, such as philanthropies and other development agencies, to easily connect, communicate, and listen to their clients and end-users. As shown by a pilot conducted by The Rockefeller Foundation with its grantee, Viamo, a well-designed interactive voice response (IVR) mobile survey can result in fast, cost-effective, and, importantly, actionable feedback from the field, even from the most distant and remote areas. And, while mobile data collection will not replace the more face-to-face, text, or online survey approaches critical to measurement and evaluation data gathering, it does add another analytical tool organizations can use to quickly assess what is and is not working in delivering their results.
- Veronica Olazabal Managing Director, Measurement, Evaluation & Organizational Performance Veronica Olazabal rejoined The Rockefeller Foundation in 2015. As Managing Director on the Organizational Performance team, she brings cutting-edge strategy, measurement, and learning practices to the Foundation’s work in energy, equity and economic opportunities, food, health and innovative finance. Ms. Olazabal has 20 years of experience designing, implementing, and leading global programs, research, and evaluation. […]
- Nichelle Walton Senior Associate