The Rockefeller Foundation is seeking an experienced Director, Strategic Systems to join the Information Technology team.
The Director, Strategic Systems sets the strategic and tactical direction of the Foundation’s Salesforce CRM system in collaboration with the Chief Technology Officer and various internal stakeholders. The Director owns the design, implementations, integrations, documentation, testing, and ongoing non-technical support of Salesforce for the Foundation, as well as acting as the main point of contact for Salesforce-related vendors. They work closely with internal and external stakeholders to ensure Salesforce further enables the Foundation to achieve its strategic goals and complements the Foundation’s business processes, leading the ongoing cultural change associated with the system.
Location: New York, NY
Principal Duties and Responsibilities
- Develop and oversee the implementation of a strategic system-wide processes, best practices, adoption, integrations, and usage related to CRM.
- Oversee change management and training for internal stakeholders.
- Create and communicate a Salesforce road map for the Foundation, balancing multiple internal stakeholders and prioritizing features.
- Create a policy that explains how the system is to be used, by whom, for what types of contacts and interactions and how it fits into broader reporting and management processes.
- Coordinate an internal working group of stakeholders that provide input and testing for new CRM features.
- Develop and implement system-wide standards and best practices for data entry and import.
- Develop custom reporting that enables teams to best utilize their data.
- Own the data structure and quality of the system, provide control mechanisms to ensure accuracy across the system.
- Serve as an internal CRM subject matter expert and connection to our Salesforce implementation and support partner.
- Prepare and maintain complete, standardized system documentation.
- Develop IT Requests with business partners for system integrations and enhancements.
- Network with organizations in the Salesforce and philanthropic ecosystem.
- Perform other duties as assigned.
Education, Experience and Skills
- A four-year undergraduate degree is required as is previous experience in a non-profit organization, foundation or equally dynamic goal oriented global enterprise.
- A minimum of 10 years of relevant professional experience including several years of hands-on experience guiding the strategic implementation and support of an enterprise CRM systems for a dynamic organization.
- Hands-on Salesforce implementation and customization experience.
- Demonstrated success in CRM rollouts and change management for user adoption.
- General knowledge of technical design, including APIs, relational databases, operating systems, cloud infrastructure, and hands-on experience with a range of software solutions.
- Ability to manage people and teams to conceive research, analyze, develop and implement projects, new ideas and strategies to successful completion. Sets agendas and timelines for their own work and for that of others to meet the demands of a complex dynamic function.
- Entrepreneurial and strategic mindset, with demonstrated experience leading work independently from strategy to execution, ensuring accountability for results along the way.
- Deep experience in developing and managing vendor relationships.
- Excellent interpersonal skills and ability to engage effectively with a wide variety of people, across teams and organizations, with an ability to inspire trust and to motivate staff and partners.
- Proven project management skills, with an ability to work independently, under pressure, coordinating effectively across multiple stakeholders on a variety of projects in order to get things done.
- Demonstrated passion for the mission of The Rockefeller Foundation.
- Ability to travel both domestically and internationally as needed.
- Computer proficiency in MS Word, Outlook, Excel, PowerPoint and Internet search skills and ability to learn new applications quickly.
Qualifications and Competencies
- Communication: Has excellent interpersonal abilities including strong listening, writing and verbal skills; demonstrates assertiveness and effectiveness in presenting their ideas to a variety of internal and external audiences and for multiple and diverse purposes.
- Decision-Making: Has the ability to evaluate risks and opportunities; uses analytical and problem-solving skills; takes initiative and drives for results; is able to prioritize their own work and the work of others and understands how their work fits into the team and the overall work of the Foundation.
- Execution: Has strong project management skills; manages their own time well and provides the necessary guidance and direction to others that allows them to successfully meet deadlines; has a sense of urgency and takes responsibility for their work and how it impacts the rest of the team; is able to juggle multiple tasks simultaneously; is able to multi-task and works well under pressure; employs attention to detail with their work and has high standards for accomplishing their work.
- Integration: Accesses functional and substantive expertise organizationally, and accomplishes their work with inclusiveness and collaboration.
- Leadership: Thinks innovatively and creatively about their work, has strong negotiation skills which enable them to work effectively and efficiently across a large amount of work, people and all internal and external constituencies and demonstrates accountability for their work.
- Partnership and Relationship Building: Has strong professional presence and can be seen as a key representative of the Foundation and the Information Technology team; has intercultural knowledge and appreciation; and possesses strong strategic partnership-building skills.
- Strategic Ability: Anticipates future opportunities and consequences, demonstrates an innovative and flexible approach to work, and has the ability to organize chaos into a coherent plan and implement it well.
- People Management: Has the skills to manage a team and approaches managing people as one that employs teambuilding, skill-building and overall staff development and engagement.
The Rockefeller Foundation is committed to the principles of equal employment opportunity and to compliance with all federal, state, and local laws concerning employment discrimination, including the Americans with Disabilities Act. To this end, the Foundation ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, religion, marital status, national origin or ancestry, citizenship, lawful alien status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces.
The Rockefeller Foundation is an Equal Opportunity Employer.[ssba]